Privacy Policy

Effective date: October 17, 2026

Evermore ("we", "us") runs a service that connects people who ask about life insurance with licensed life insurance agents by phone. This policy explains what we collect, how we use it, who we share it with, and the choices you have. It covers two groups: agents who use our service, and prospects, meaning people who ask us about life insurance.

Information we collect

From agents

Name, mobile phone number, and email address.
The states you are licensed in, your timezone, and the hours you take calls if you set them.
Your agreement to our terms and your consent to receive text messages, with the time, IP address, and browser details of that consent.
Account activity: calls delivered to you, prepaid credits, charges, disputes, and the replies you text us. Card payments are handled by our payment processor. We do not store card numbers.
For each purchase: when you accepted our terms at checkout, and the IP address and browser that started the checkout.
The outcome you record for each call, and the details you enter with it.
Recordings and transcripts of your calls with callers.
What your browser tells us while you use the dashboard, such as when a call rings, when you answer or hang up, whether the microphone is allowed, and errors.
For each sign-in: the IP address, approximate location, and device.

From prospects

Name, phone number, state, age, tobacco use, and the coverage you are interested in.
Recordings and transcripts of your calls with us and with the agent.
Your answers to the questions we ask on the call.
Details the agent enters about you, such as contact details, date of birth, beneficiary, and coverage.
Your consent to be contacted, and details about the ad or form you responded to.

Social Security numbers, bank account numbers, and card numbers are redacted from the transcripts of agent calls.

How we use information

Delivering screened calls. We ask prospects a few questions, then connect them by phone to an available agent who is licensed in their state.
Operating, securing, and improving the service. We use information to run the service, keep it secure, fix problems, and build and improve features, including through automated analysis of calls, transcripts, and usage.
Billing. We track agents' prepaid credits, per-call charges, and disputes.
Deciding disputes. We use recordings, transcripts, answers, and outcomes to decide call disputes and card disputes.
Preventing fraud and abuse. We look for false outcomes, false disputes, and other misuse of the service.
Advertising measurement. To learn which ads lead to calls and sales, and to improve our advertising, we send advertising platforms hashed (one-way scrambled) contact details, such as a hashed phone number or email address, along with ad click and lead form identifiers. Apart from calls made from a Google ad, described below, we never send them unhashed contact details for this purpose.
Communicating about your account. We send account messages, receipts, alerts, and reminders, and answer your questions.
Compliance records. We keep records of consent, call recordings, do-not-call requests, and account changes, and we use information to comply with the law.
Call outcomes. Agents' call outcomes tell us which calls are good, help us measure our ads, and help us spot false records.

We access data to run the service, resolve disputes, and prevent fraud.

We keep records for as long as needed for these purposes and for our business records.

How we share information

With the licensed agent who takes a prospect's call: the prospect's name, phone number, state, age, answers, and a link to the call recording.
With service providers that host our systems and run our phone calls, text messages, and payments, only so they can provide those services to us.
With advertising platforms, to measure ads as described above. For calls made from a Google ad, we share the calling phone number and the call's start time with Google, so Google can measure which ad led to the call. Apart from that, ad platforms get contact details in hashed form only.
With our payment processor and the card issuer, to answer a card dispute: the purchase, when the terms were accepted, and the calls delivered.
If you sign up with another agent's invite link, that agent sees your first name and last initial, and whether you are approved and have bought a first pack.
If you join a team, through a team leader's link or by asking to join an agency's team, and agree to share, the team leader sees your call counts, outcomes, sales totals, calls left, and whether you are taking calls. They never see your callers' details, recordings, notes, or payment details. You can leave the team at any time.
When the law requires it, or to protect our rights, our users, or the public.

Service providers

These companies process information for us, only to provide their services to us:

Twilio: phone calls, call recordings, and text messages.
Vapi: the automated screener that answers and asks the first questions.
Deepgram and OpenAI: transcripts, and suggested details from the agent's call.
Stripe: payments.
Resend: email.
Supabase: our database and file storage.
Vercel: hosting.

Text messages

Agents who sign up agree to receive text messages from Evermore about lead deliveries and their account. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also email hello@evermore.family. See the text messaging section of our Terms of Service for details.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Messages to callers

If you call the Evermore line and ask for a callback, you may agree, on the recorded call, to a text or email reminder about that callback. We send at most a confirmation and one heads-up per callback, from our number or from hello@evermore.family. Message and data rates may apply. Reply STOP to any text to opt out, or reply HELP for help. You can also email hello@evermore.family.

We never sell caller information. Apart from the service providers that deliver our calls and messages and the advertising measurement described above, we share it only with the licensed agent who takes the call.

How long we keep information

We keep agent account and billing records while your account is open, and afterward as long as we need them for tax, accounting, and legal purposes. We keep prospect records, consent records, and call recordings as long as we need them to deliver and bill calls, resolve disputes, and meet our legal and compliance obligations. After that we delete them or remove the details that identify you.

Call recordings, transcripts, and call outcomes are part of our business records, and we keep them on the same terms.

Your choices and rights

To see, correct, or delete your information, email hello@evermore.family. We will confirm your request and respond within a reasonable time. We may keep records the law requires us to keep, such as consent, do-not-call, and billing records.
Prospects can ask us not to call again at any time, on a call or by email.
Agents can stop text messages at any time by replying STOP.

Depending on where you live, you may have other privacy rights. Email us to use them.

Security

We protect information with reasonable safeguards, including encrypted connections and restricted access. No system is perfectly secure.

Children

Our service is not for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

If we change this policy, we will post the new version on this page and update the effective date.

Contact

Evermore: hello@evermore.family